FAQs
What if I already have a landowner agreement?
If the work is not included in the existing agreement, you would need a new request or agreement in place before starting work.
What if I already know where the pipeline is?
Even if the line is marked, 必须有一名代表在场，以准确地读取深度，并确保遵循TC能源流程.
I’ve done similar work in the area, why do I need a new approval?
Pipeline depth and route can vary, or the depth of cover may have changed due to erosion or other factors. Each project needs a new approval.
Life-saving information
Consequences of unsafe digging
Did you know that in most provinces and states, 法律要求在挖掘或挖掘之前与当地的一次性服务联系? These cosequences may include:
Fines and repair costs to fix the underground utility
• Provincial, 州或联邦监管机构可以对挖掘人员和负责任的公司处以巨额罚款, depending on the local regulations
• Repairs to utilities often cost more than the value of your original project, not including reclamation and clean-up costs
Interrupted services such as electricity, gas and water
• Underground utilities carry essential and critical services for the community. Interruptions to these are more than just minor inconveniences; they can put people, businesses and livelihoods at risk
• Some utilities are buried as little as 12 inches below the surface, so even a simple shovel can cause serious damage
Risk of serious injuries and death
• Since 2008, 管道和危险材料安全管理局(PHMSA)报告说，由于挖掘工作对地下基础设施的破坏，715名工人受伤，79人死亡.
Signs of a potential pipeline leak
Although a pipeline leak is rare, it is important to know how to recognize the signs. Use your senses of smell, sight and hearing to detect a potential pipeline leak.
What you may smell
Natural gas
- Transmission lines that transport natural gas across Canada are rarely odourized, but may have a slight hydrocarbon smell. 将天然气输送到家庭和企业的输气管道有臭味，可能闻起来像臭鼬或类似臭鸡蛋的味道.
Oil
- Many petroleum products have a distinct smell. Crude oil can possess a rotten egg, gasoline, tar or skunk-like odor.
What you may see
Natural gas
- Dead or dying vegetation on or near a pipeline in a normally green area
- Water bubbling or blowing into the air at a pond, creek or river
- Dirt being blown or appearing to be thrown into the air
- An accumulation of ice or frost over the pipeline (in the summer)
Oil
- Amber to black liquid
- Rainbow sheen or black liquid on top of water
- Discoloured vegetation on or near a pipeline in an area that is usually green
- Stained or melted snow/ice over pipeline areas
What you may hear
Oil or natural gas
- A hissing, roaring or bubbling sound
Steps to take in the event of a pipeline leak
If you witness any of the signs listed above, or any other unusual sights, sounds or smells near a pipeline location, follow these steps immediately:
- 步行离开该地区-不要使用机动车辆或任何可能成为潜在点火源的设备.
- Move to a safe location and call ‘911’.
- Call TC Energy's emergency number. The emergency number can also be found on all TC Energy pipeline marker signs.
- Warn others to stay away.
Frequently Asked Questions
I know where the pipeline is, do I still need to make a One-Call?
除非有专业人士做了标记，否则你永远无法确定地下公用设施在哪里. 公用设施可能会因侵蚀或自然力量而发生变化，或者可能在你不知情的情况下安装了新的公用设施. Using the free One-Call service allows you to conduct your work safely.
How do I contact my local One-Call service?
Luckily there are resources to help you reach your local service easily. In Canada, you can visit www.ClickBeforeYouDig.com to find your local One-Call service, as well as other useful safe-digging rules and regulations in your province. In the U.S. you can dial 811 or visit www.call811.com to get in touch with your state’s provider.
When do I need to make a One-Call?
You need to make a locate request anytime you are disturbing the ground. This includes digging, piling material, paving or even driving equipment over a right-of-way. Any action that could impact something below the surface counts as ground disturbance.
What is a crossing agreement?
交叉协议是您和管道运营商之间的协议，允许您在管道运营商的许可和理解下安全地进行工作. Any changes to your work need to also be approved to ensure your safety.
How do I know if I need a crossing agreement?
如果您计划在路权上进行任何工作或在进行工作时访问路权, there’s a good chance you need a crossing agreement. To find out for sure, you can either make a One-Call and wait for the pipeline operator to contact you, or you can contact the pipeline operator directly through their crossings team. Contact information can be found on this page.
What is the “prescribed area”?
规定区域为管道中心线两侧各延伸30米的区域. Ground disturbance within this area requires written consent.
Emergency contacts
Canada
In case of emergency, call:
1-888-982-7222
Contact our crossings team:
Apply for crossing online
1-877-872-5177
crossings@bigjonbear.com
quebec_crossings@bigjonbear.com
Landowner inquiries:
1-866-372-1601
cdn_landowner_help@bigjonbear.com
General inquiries:
1-855-458-6715
Public_awareness@bigjonbear.com
